Yubé

Yubé Gains Market Momentum with New Customer Wins
Companies Benefit from Break-Through Software for Online Services with Built-in Customer Services Expertise Based on Seven Decades of Domain Experience

Santa Clara, California, June 19, 2001 - Yubé Inc., provider of new-generation software for end-to-end Web-based customer services designed by domain experts, today announced that it has secured several new customer wins, as it continues to help companies reduce service costs and get on the fast track to customer retention.

"In this tough economy, companies are faced with the challenge of retaining their customers but serving them cost-effectively at the same time," said Taraneh Derak, CEO and co-founder of Yubé. "The expansion of our customer base is a clear testament to how we uniquely help companies meet these challenges."

Atesto Technologies, Cahoots, Comstock Systems, Data River and MonkeyBin are among the new customers to purchase Yubé's applications. These companies have been impressed by the "ready-to-use" domain expertise in Yubé's e-Services Suite, an integrated set of enterprise-class applications for online customer services and quality management that employees and customers can use with zero training. This expertise includes business processes, workflow and best practices in customer services, derived from over seven decades of building successful customer services organizations and going through the pain of implementing traditional CRM systems. Yubé's built-in, yet easily customizable processes, combined with its standard-setting ease of use and 100% Internet architecture, have enabled all of its customers to go live in one to five days.

"We were looking for a process-intelligent customer services applications suite that could be deployed efficiently, allowing us to remain focused on our core business," said Rizwan Muhammad, director of implementation and services at Comstock Systems, an enterprise software company that uses Yubé's applications for online support and quality management. "Yubé exceeded our expectations - their embedded business rules and hosted model allowed us to go live globally with enterprise-class online support in one business day."

According to Gartner Group, 65% of CRM implementations currently fail and they predict that this figure will climb significantly over the next two years*. CIO Magazine reports that CRM is expensive, hard to implement, time-consuming and it may not work**. With Yubé's simplicity, built-in processes, Web architecture and out-of-the-box integration, customers don't have to face these issues any more.

Moreover, Yubé's applications truly empower the end-customer with unmatched ease-of-use and end-to-end on-line services - a customer can start a service request, track, escalate and collaborate as necessary, and close the request on-line without ever picking up the phone. Internal organizations can collaborate seamlessly with one another and with the customer for problem resolution and quality management. Furthermore, Yubé's 100% Web architecture and standard browser access enable quick deployment to global users.

"The background of Yubé's founders provides the company with a 'been there, done that' understanding of customer service," said Chris Martins, research director, CRM, of the Aberdeen Group. "Though the product is young, its foundations are in the extensive domain knowledge of its management team and their awareness of the challenges in implementing customer service systems. Yubé's customers can benefit from this expertise with rapid, successful deployments."

About Yubé
Yubé enables businesses of any size to quickly bring their customer services operations on-line and harness the Web for service delivery. With Yubé's e-Services Suite, businesses will be able to leverage an integrated suite of enterprise-class applications in two to five days, at a fraction of the cost of traditional solutions. Yubé's offerings are uniquely simple and require zero user training, speeding up user adoption; process-ready for rapid implementation via embedded processes and best practices from over seven decades of services experience; 100% Web-based for quick global deployment and browser access; complete, with an end-to-end, employee and customer-facing solution to address all aspects of customer services. Yubé's e-Services Suite is available for in-house licensing or as a hosted solution, and includes applications for on-line support, field service, quality management, conference calling, events and maintenance renewals, in addition to an easy-to-use configurator and a knowledge base. Additionally, Yubé provides 24x7 customer support and management consulting services to help customers build their services infrastructures.

Founded in 1999, the company has received funding from Labrador Ventures. The company is headquartered in Santa Clara and can be reached at 408/982-8721 or via email at info@yube.com. For more information, visit the company's Web site at www.yube.com.